Q&A - YOUR QUESTIONS ANSWERED

Royal Liver has two customer service teams. The type of policy about which you are enquiring will determine which team you should contact.

If you’re not sure which policy type you have please click here.

	Industrial Branch (IB) Policies	Ordinary Branch (OB) Policies  Includes pensions
By Phone:	UK 0845 303 2511 Ireland 1850 201 351	UK 0845 601 0685  Ireland 1850 246 111

If you live outside the United Kingdom or Ireland please phone the main switchboard on +44 151 236 1451. 

Our Customer Service Teams are available from:

Monday to Thursday 8am – 6pm 

Friday 8am – 5pm 

	Industrial Branch (IB) Policies	Ordinary Branch (OB) Policies  Includes pensions
Write to:	Royal Liver Assurance Ltd. Customer Service Operations (IB) PO Box 1269 Royal Liver Building Pier Head Liverpool L69 3AS	Royal Liver Assurance Ltd. Customer Service Operations (OB) PO Box 1270 Royal Liver Building Pier Head Liverpool L69 3AT

E-mail: webenquires@royal-liver.com

Fax: +44 (0) 151 236 1451

If you are contacting us about a death please click here.

For non-policy related enquires please click here. 

For 'progress' policies bought after 15th October 2004 through Independent Financial Advisers (IFAs) please visit the 'progress' website or call 0845 675 3555.